Frequently asked questions

Before the game starts, you can fix its odds, units or note: on your tracking page, open Upcoming plays and use the pencil. You can't delete a tracked bet, so a record can't be cleaned up after the line moves.

Once the game starts, your tracked bet stands. Your record counts what you tracked, at the price we quoted when you tracked it. That is what makes it a real record, and the same rule holds for everyone.

In rare cases, where a bet was clearly entered by mistake, we may nullify it. To ask, contact us within 24 hours of tracking it, and before its game starts. We can't promise a yes. A nullified bet is never deleted: it stays on your tracking page, greyed out with a note saying it was nullified and when, so anyone viewing your page can see it was placed and then taken off. It counts in none of your figures, and it is never regraded as a different bet.

You can always add a note to a bet ("meant to take the Under") and it shows on your page.

Tell us which bet (the game, the pick and the date) and we will check it. If the grade, the score or the line we used is wrong, we correct it. That is our error, not yours.

Your page is private until you make it public, on the page's edit screen. A public page can be shared with its link, and can appear on the leaderboard once it has enough graded bets.

Alerts are off until you turn them on. Go to Account, open Alerts and pick what you want, by push on this device or by email.

Go to Account, open Subscriptions and choose Cancel. You keep access until the end of the period you paid for.